Thank you for shopping with Elite Pup Supply! 🐾 We work hard to get your order to you as quickly as possible. Please read our shipping policy below.
📦 PROCESSING TIME
All orders are processed within 1-3 business days after payment is confirmed. You will receive a confirmation email once your order has been processed.
Orders are not processed or shipped on weekends or holidays.
🚚 SHIPPING TIMES
We ship directly from our warehouse to your door! Estimated delivery times are as follows:
- United States: 7-15 business days
- Canada: 10-20 business days
- United Kingdom: 10-20 business days
- Australia: 10-20 business days
Please note our products ship from overseas warehouses to bring you the best prices possible. We appreciate your patience!
💵 SHIPPING RATES
We offer FREE standard shipping on all orders over $15! Orders under $15 may have a small shipping fee calculated at checkout.
📍 ORDER TRACKING
Once your order ships you will receive a confirmation email with a tracking number. You can use this to track your package every step of the way.
Please allow 3-5 business days for your tracking number to update after shipping.
🌎 INTERNATIONAL SHIPPING
We currently ship within the United States. International shipping may be available — please contact us for more information.
⚠️ SHIPPING DELAYS
While we do our best to meet estimated delivery times, occasional delays may occur due to:
- High order volumes
- Weather conditions
- Customs processing
- Carrier delays
We appreciate your patience and will always do our best to resolve any shipping issues quickly!
📧 QUESTIONS?
If you have any questions about your order please contact us:
Email: powell44@ptd.net
Phone: 610-333-6000
Available Monday - Friday, 9AM - 6PM EST
We respond to all inquiries within 24 hours!
Thank you for choosing Elite Pup Supply — we love your pets as much as you do! 🐾